 |
|
|
|
|
|
|
|
|
Blanket Support
Until they design a computer that will service itself, there will be
times when you need maintenance or repair to your system. Our Blanket
Service Agreement is probably all you will ever need to keep your system
running at peak performance. It offers all of the most frequently requested
services, designed to prevent down-time, and then some. We will provide
you with qualified personnel, no hidden costs, quick response times and on
site visits when necessary. (Imagine that, you wont have to disconnect
everything and drive it back to the store.)
Here are some of the services and benefits offered in our Blanket Support
Agreement :
Preventative Maintenance
Preventing system downtime beginning with expert set-up, installation, and
training in the use of your software to periodic visits to keep your computer
clean, optimized and running at peak performance helps to avoid problems
before they occur.
Quick Response Time
Our technicians are not only knowledgeable, they are available to you with a
simple phone call. In many cases our staff will be able to solve your problem
over the phone. When more support is required, our service technician will
give you preferred status for on-site visitation.
Qualified and Certified Personnel
Our representatives have years of experience building and customizing AS-400
and PC systems to meet the individual needs of our clients. Couple that with
the strength of IBM's resources and you will have the best technical support
in the industry.
No Hidden Costs
Our Blanket Support Agreement includes costs that other providers might
conceal. Travel to and from your office is covered under the terms of our
agreement. Any materials not covered by your warranty are disclosed before
the work is preformed.
Warranties For Service Performed
Metro will provide warranties for any work preformed and for any hardware
provided.
Custom Support
Beyond our Blanket Support Agreement, you can customize a service agreement
from our list of Custom Support Services. No two companies work exactly alike.
Metro Computer Resources allows you to configure a service agreement that
includes only the services that you need. We can install, upgrade, train, manage
projects and lease time or materials. Our expert personnel can provide you prompt
service during any unforeseen crisis.
The list Below shows just some of the customizable services available through
Metro.
Installation
From hardware to software, we can provide you with the necessary expertise
to install your new or upgraded systems and software.
Upgrade
Ok so you bought the new memory chip but you can't figure out where it goes.
Or perhaps you have just converted to the new version of your accounting
software and can't make it function. We can help with all of your upgrade tasks.
Training
Our technicians are available to help you develop a staff of your own.
Support
Our technicians are even available after business hours to keep you running.
Preventative Maintenance
All of our work is guaranteed to meet your needs.
Project Management
Tell us your plan and let us handle the details. We will even find and sub-
contract additional expert help if necessary to meet your needs as seamlessly
as possible.
Disaster Recovery Planning
Our staff can develop a plan that will protect your most valuable asset: information.
Computers can be replaced. Years of accounting data cannot. Metro Computer can help
asset your risk and recommend solutions to protect your data from several types of
threats.
Keeping Focus On Client Needs
Your company is dynamic! Your needs change from day to day. Metro
understands this and will continue to make periodic analysis to keep the focus
on your changing business as you grow. This way we can anticipate your needs
before they become problems.
|
|
|
|
|
|
|
 |
 |
|
|
|
|
